Return Policy

Order Cancellation & Modification (12-Hour Window)

You may request to cancel or modify your order within 12 hours of placing it at no additional charge.

• To request a cancellation, email us at [email protected] with your order number.
• If canceled within 12 hours, a full refund will be issued to your original payment method (PayPal).
• After 12 hours, your order enters our automated fulfillment system and cannot be canceled or modified. In this case, you may return the item after receiving it according to our return policy below.

30-Day Return Eligibility

You have 30 calendar days from the date your package is delivered to request a return.

A. Return Eligibility Criteria:

• Items must be unused, unwashed, unworn, and in the same condition as received.
• Items must remain in their original packaging with all original tags attached.
• Proof of purchase (order confirmation email or receipt) is required.

B. Defective, Damaged, or Incorrect Items (Store-at-Fault):

If you receive a product that is defective, damaged in transit, or incorrect (wrong size, wrong design, or wrong color sent by us):

• Return Shipping Cost: $0.00 — FamilyHavenDecor covers all return shipping costs or provides a free return label.
• Resolution: We will provide a free replacement or issue a full refund upon verification.

C. Customer Remorse / Change of Mind / Customer Sizing Error:

If you wish to return an item due to a change of mind, personal preference, or ordering the wrong size:

• Return Shipping Cost: The customer is responsible for purchasing and paying the actual return shipping fee via a trackable shipping service.
• Restocking Fee: $0.00 — We do NOT charge any restocking fees.