Frequently Asked Questions
Last Updated: November 24, 2025
Shopping With FamilyHavenDecor (Justin Hill)
Use the search bar at the top of the page or browse our categories to find what you're looking for.
Yes, click the "Add to Wishlist" button on any product page. You can view your wishlist from your account page.
Payment & Checkout
We currently accept payments exclusively via PayPal for a secure and seamless checkout experience.
Absolutely. All transactions are processed through PayPal's secure gateway, ensuring your financial details are protected with industry-leading encryption.
Shipping
Currently, we only ship within the United States. We hope to expand in the future.
An email with tracking information will be sent to you as soon as your order ships, typically within 3-7 business days.
Returns & Exchanges
Most non-sale items can be returned within 30 days of delivery, provided they are in unworn condition with tags attached.
Please email our support team at [email protected] to initiate a return. We will provide detailed instructions.
Refunds
Once we receive and inspect your return, refunds are typically processed via PayPal within 10 business days.
Still have questions?
If you couldn't find the answer above, please reach out to us:
- FamilyHavenDecor (Justin Hill)
- Owner: Justin Hill
- 📧 Email: [email protected]
- 📞 Phone: +1 (260) 310-9356
- 🏠 Address: 4961 Coventry Pkwy, Fort Wayne, IN 46804, United States
- 🕘 Hours: 9:00 AM – 6:30 PM (EST), Mon–Fri