Welcome to our coop! Stay cozy, look cool.

Frequently Asked Questions

Last Updated: November 24, 2025

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Shopping With FamilyHavenDecor (Justin Hill)

Q: How do I find products?

Use the search bar at the top of the page or browse our categories to find what you're looking for.

Q: Can I save items for later?

Yes, click the "Add to Wishlist" button on any product page. You can view your wishlist from your account page.

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Payment & Checkout

Q: What payment methods do you accept?

We currently accept payments exclusively via PayPal for a secure and seamless checkout experience.

Q: Is my payment information secure?

Absolutely. All transactions are processed through PayPal's secure gateway, ensuring your financial details are protected with industry-leading encryption.

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Shipping

Q: Do you ship internationally?

Currently, we only ship within the United States. We hope to expand in the future.

Q: When will I receive tracking information?

An email with tracking information will be sent to you as soon as your order ships, typically within 3-7 business days.

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Returns & Exchanges

Q: What is your return window?

Most non-sale items can be returned within 30 days of delivery, provided they are in unworn condition with tags attached.

Q: How do I start a return?

Please email our support team at [email protected] to initiate a return. We will provide detailed instructions.

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Refunds

Q: How long does a refund take?

Once we receive and inspect your return, refunds are typically processed via PayPal within 10 business days.

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Still have questions?

If you couldn't find the answer above, please reach out to us:

  • 📞 Phone: +1 (260) 310-9356
  • 🏠 Address: 4961 Coventry Pkwy, Fort Wayne, IN 46804, United States
  • 🕘 Hours: 9:00 AM – 6:30 PM (EST), Mon–Fri