Privacy Policy
Last Updated: November 24, 2025
This Privacy Policy describes how FamilyHavenDecor collects, uses, protects, and discloses your Personal Information when you visit or make a purchase from familyhavendecor.com (the "Site").
Information We Collect
When you visit our Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
A. Personal Information You Provide:
- Order Information: Name, billing address, shipping address, payment information (credit card numbers, PayPal details), email address, and phone number.
- Account & Support Information: Contact details provided when contacting customer support or creating an account.
B. Automatically Collected Information:
- Device Information: IP address, browser type, operating system, time zone, and web beacon/cookie data related to how you browse our Site.
How We Use Your Personal Information
We use your Personal Information to fulfill our contract with you and provide our services, including:
- Processing payments, arranging shipping, and sending order confirmations/invoices.
- Communicating with you regarding orders, support inquiries, or policy updates.
- Screening orders for potential risk or fraud.
- Improving and optimizing our Site layout, user experience, and marketing efforts.
Cookies and Tracking Technologies
We use cookies, web beacons, and tracking scripts to improve site navigation, analyze web traffic, and remember your site preferences.
- Essential Cookies: Required for shopping cart functionality and secure checkout.
- Analytics Cookies: Help us understand how visitors interact with the Site.
You can manage or disable cookies through your browser settings. However, disabling essential cookies may impact your ability to place orders.
Sharing Personal Information
We share your Personal Information with third-party service providers who assist us in operating our business and serving you:
- Payment Processors: Stripe, PayPal, or card gateways to process transactions securely.
- Logistics & Fulfillment: Printing partners and shipping couriers (USPS, DHL, FedEx, UPS) to fulfill and deliver your orders.
- Legal Compliance: We may share information if required by applicable laws, legal processes, or government regulations.
We do NOT sell, rent, or trade your personal data to third parties for commercial gain.
Data Security & Retention
We employ industry-standard security measures (SSL encryption) to protect your personal information during transmission and storage.
When you place an order, we retain your Order Information for our records unless and until you ask us to erase this information.
Your Rights (CCPA / GDPR)
Depending on your place of residence, you have the right to access, correct, update, or request deletion of the personal data we hold about you.
To exercise these rights, please contact us at [email protected].
Children's Privacy
Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Contact Us
If you have questions or complaints regarding our privacy practices, please contact us at:
- Email: [email protected]
- Address: 4961 Coventry Pkwy, Fort Wayne, IN 46804, United States
- Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)