Shipping Policy
Last Updated: November 24, 2025
Thank you for visiting and shopping at FamilyHavenDecor. The following terms and conditions constitute our Shipping Policy.
Order Processing & Cut-Off Time
All orders are processed subject to payment verification and stock availability.
- Order Cut-Off Time: 6:30 PM Eastern Standard Time (EST) (GMT-05:00), Monday through Friday — in line with our Support Hours.
- Orders placed after 6:30 PM EST or on weekends/holidays will begin processing on the next business day.
- Business Days: Monday through Friday (excluding U.S. federal holidays).
Shipping Rates & Delivery Estimates
We offer fixed flat-rate shipping for all standard orders delivered within our service area:
| Shipping Method | Handling Time | Transit Time | Total Estimated Time | Shipping Fee |
|---|---|---|---|---|
| Standard Delivery | 1 – 5 Business Days (Mon – Fri) | 7 – 15 Business Days (Mon – Fri) | 8 – 20 Business Days | $9.95 USD |
Note: Handling and transit times are estimated. Most orders arrive within 8 to 20 business days after purchase.
Shipping Scope & Limitations
Currently, FamilyHavenDecor ships exclusively to physical addresses within the Continental United States.
We do NOT currently ship to:
- Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands
- APO/FPO/DPO military addresses
- P.O. Boxes
- International destinations outside the United States
Shipping Carriers
We work with trusted logistics providers to deliver your packages safely, including:
- USPS
- DHL Express
- FedEx
- UPS
Order Tracking
Once your order has been packaged and dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your shipment.
Please allow 24 to 48 hours for tracking information to update in the carrier system after dispatch.
Address Accuracy
Customers are responsible for entering the correct shipping address during checkout. If you notice an error in your address, please contact us immediately at [email protected] within 12 hours of purchase.
Once an order has entered fulfillment or shipped, we cannot modify the shipping address.
Lost, Stolen, or Damaged Packages
If your package arrives damaged, or if tracking indicates your package was delivered but you have not received it, please contact us within 7 days of the delivery date at [email protected].
We will work directly with you and the courier to arrange a replacement or refund.
Contact Us
For questions about your shipment or order, we're happy to help:
- Email: [email protected]
- Address: 4961 Coventry Pkwy, Fort Wayne, IN 46804, United States
- Support Hours: Monday – Friday, 9:00 AM – 6:30 PM (EST)